Application on TAM to Hatton National Bank

Technology Acceptance model is an important model when it comes to the introducing of new system. This model is use to make the implementation more effective. In Sri Lankan context organizations use this model when it comes to the implementation of new technology to their organizations. In this model it is very important to consider all the parts and address them.

In Hatton National Bank the IT department introduces a new system to create all the credit papers and to reduce the paper work in the bank. The main idea of implementation of the new system is to accrete the approving of the credit facility and to reduce the papers that were us in the bank. First some trials were done by using few branches to see whether it will be success. After that they have implemented it to the network.

Before implementation of the system IT department has given training to two staff members and one officer from each branch. Those staff members are advice to pass the information to the other staff in the branch and educate them regarding that. IT team has updated the bank system which is compactible to the new system. They also uploaded a user manual which will help the uses to operate the new system.

Once branches stared to use this system it was very easy to use. Because earlier all the things have to do in manually and lots of reports have to generate through the system. Details in those reports should be entered into the manual paper and that will take more time and sometimes there can be errors also. But with the implementation of the new system all the reports are generated through the system. It will save time and that will reduce the errors. Because of that most of the employees were happy and they were tried to use this.

Newly implemented credit system was very easy for the employees because it is more users friendly. By going through the manual everyone can easily understand the system and that will save more time of the credit staff. That will be easier for the people who approve the facilities to evaluate the facility because it has all the necessary details in that credit paper. Without those detail initiator cannot complete the paper. The system does not allow the initiator to send the paper to the next level until he input all the necessary details. The higher authorities can send any queries through the messenger option and the others can reply to that through the same system.

All the employees were very positive about the new technology and they were more positive minded about that. All the employees are used to new system and by that they were able to save lots of time. Credit staff was very happy about the new system and they appreciated that lot. It was time consuming and less paper work for the credit staff.

But with the time period the system does not upgrade. As all the branches using the system it cannot hold the work load. As a result of that it appears to run with more errors and problems. It has all the credit papers since 2015 and the capacity of the system does not increase with the time. Not it has faced the problem of not having enough space. So as a result of it some files cannot upload to the system and some other problems also occurred.

But the top management does not allow doing manual papers and they force to do the papers through the system. So that takes more and more time than earlier and has to spend more effort on it. Because of that the staff was demotivated and reduces their efficiency level. After sometime later the IT department has identify this problem and they shift some work from this system to another system. But because of that staff has to use two systems to fine a credit paper.

By using those two systems most of the problems been solved. Issue of the space in the system is almost solving by the new system. But still there are some problem related to attaching files to the system and uploading them. Most of the files cannot be uploaded as those files are exceeding the maximum allow capacity.

Another problem is over loading of the serve. If large number of employees used the system sometimes it got stacked and appears with some error messages. At that time system does not allow anyone to access to the system and people who are accessed to the system also logging out automatically.   

But however the management wants to use this system until they find solutions for those issues. But the employees are fed up with the system and they do not want to use that system.