Experiences of online transactions

Experiences of online transactions

 Any kind of business or commercial transaction that includes sharing information across the internet and services between businesses, groups and individuals and can be seen as one of the essential activities of any business. 

My E-commerce experience could be categorize  to 

·         Visiting web sites for online purchasing of goods and services

Eg: Purchasing through Ebay,Alibaba.com

• ·         To sold goods

Eg:Publishing advertisements on ikman.lk

When at visit of high rated web sites such as Ebay,Alibaba.com it can commonly identified features such as

1. Easy to read. Background colors and  images are used, with a color scheme that complements and is pleasing to the eye. White space between images and sections of text make a page easier to view.

2. Easy to navigate. Visitor  are able to find the information they are looking for without hassle and frustration.

3. Comfortably viewed. A Web site is easily viewable in all screen sizes without a visitor having to scroll horizontally (left to right).

4. Quick to download. Graphics and sounds add download time to a Web page.

5. Avoid dead links.  Web links on all pages are working, whether they are internal links to pages within site, or links to external Web sites.

6. The content fresh. It is more apt to return to Web site if they find new and interesting material. offer a newly updated "Internet Special" or provide fresh, helpful links.

7. Clear and to the point. There is a clear understanding of what the Web site is about when visit.

8. Keep target audience in mind.

9. Provide a form for visitors to contact web site owners. Visitors are more likely to fill out a form to contact than clicking on an e-mail link. Always make things easy for the visitors.

10. Browser compatible. Web site in the most popular browsers to made sure everything is displayed properly. browser also display differently.

It can have both positive and negative experiences while visiting the web sites for E transactions

Negative experiences

-Some times can’t find the products, exact product specifications that we are searching for,

It has to search through pages and pages of disorganized and poorly described products which feels a real waste of time.

-Lengthy and difficult online checkout processes

·         Unexpected costs at checkouts

·         Checkout process takes too long

·         Concerns about payment mode security

·         Unsuitable payment option

·         Cannot easily navigate the organizations website

-Not having personalized service

Experiencing as the first time of visited being visited for several times the same site

-Some online sellers sell items actually they don’t have

When managing inventory across multiple channels, items can still show as available even after they’re out-of-stock.

-Poor Order Delivery Service

Late deliveries, lack of order status updates, and complicated returns

Positive experiences

-Having supply of personalized service

Eg: Once logged onto a site, some web sites are remembered the preferences of customers

     SMS Notifications, Find FAQs

-Offer live chats

 -Provide a self-service option or FAQ page.

 -Make checking out simple and allow shoppers to save their carts